🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough. Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an clear candidate for digital platform algorithms. However, its rise as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, seeing big businesses allocating substantial funds to content creators and devoting less capital to marketing items in conventional outlets. The Path from Petroleum to Platforms The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have recorded its extensive utilization in “life hacks”. Promoted as a fix for dirty sneakers or extending perfume longevity, along with a cure for squeaky doors. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers. Capitalising on the Conversation Detecting the product’s new life online, executives at the multinational amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers. Claims that Vaseline reduced the sensation of spicy food on lips were validated. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might whiten teeth or lengthen eyelashes were disproven. The ‘Digital Ear’ Approach Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to dramatically increase investment in content creators. This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on digital creator content. Adapting to New Consumer Habits A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without killing the party” was essential. “What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and discussing household products. “The trend is shifting from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast. “Ensuring your product is discussed by consumers, recommended by peers, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.” A Fundamental Consumption Turn The strategy reflects seismic changes happening in audience habits, with younger consumers spending more time on apps like TikTok and Instagram than television, magazines or radio. The shift is reflected in declines in traditional media advertising. In the UK, commercial funding for leading TV channels have fallen by more than £600m in actual value since the end of the last decade. Influencer Marketing Expansion It also reflects a media convergence as brands effectively act as media producers, linking up with numerous influencers to boost their products. An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines. “Many companies report to us people trust recommendations from the individuals they follow compared to commercial messages. It's an ongoing shift.” He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to see what works. The approach is growing. Advertising spending on the creator economy is increasing four times faster than the broader media sector. Across the United States, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025. Traditional Media's Continued Place Regardless of the massive shift, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse. She added: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”